Outage in Expel

Notification provider delays

Resolved Major
August 19, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing an issue with an upstream provider that is preventing the sending of notifications. Our provider has identified the issue and is in the process of releasing a fix. An update will be provided no later than 4:00 PM EDT
Components affected
Expel Email Expel Slack Expel Teams Expel Ticketing systems (via email, such as Jira) Expel PagerDuty Expel Opsgenie
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/19/2024 09:13PM

The backlog is cleared and notification sending is normal.

MONITORING about 1 year ago - at 08/19/2024 08:25PM

Backlogged messages are being delivered alongside current notifications and the backlog is reducing as the provider's system catches up. We will continue to monitor until the backlog has been cleared. An update will be provided no later than 5:30 PM EDT.

MONITORING about 1 year ago - at 08/19/2024 07:47PM

The provider's fix has been deployed and some notifications are beginning to be sent. We will continue to monitor this issue to ensure that all notifications in the backlog are delivered. An update will be provided no later than 4:30 PM EDT.

IDENTIFIED about 1 year ago - at 08/19/2024 07:29PM

We are experiencing an issue with an upstream provider that is preventing the sending of notifications. Our provider has identified the issue and is in the process of releasing a fix. An update will be provided no later than 4:00 PM EDT

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