Outage in Expel

Delayed Notifications

Resolved Minor
October 24, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We're experiencing a delay in delivering some notifications. We are actively investigating the issue and will provide another update by 7:45pm EST.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/25/2024 03:05AM

This issue has been resolved. All notifications in the backlog have been delivered and new notifications are being delivered as normal.

MONITORING about 2 months ago - at 10/25/2024 02:17AM

We are continuing to monitor this issue while the fix takes effect. An update will be posted no later than 11:20 PM EDT.

MONITORING about 2 months ago - at 10/25/2024 01:36AM

Our upstream vendor is rolling out an additional fix for the delayed messages while we continue to monitor the issue. An update will be posted no later than 10:20PM EDT.

MONITORING about 2 months ago - at 10/25/2024 12:38AM

Our upstream vendor is still working on rolling out the fix for the delayed messages while we continue to monitor. An update will be posted no later than 9:45PM EDT.

IDENTIFIED about 2 months ago - at 10/25/2024 12:07AM

Our upstream vender has identified the cause of the issue and they are now rolling out a fix. An update will be posted no later than 8:45PM EDT.

IDENTIFIED about 2 months ago - at 10/24/2024 11:34PM

We have identified the issue and are working with our upstream vendor to address it. We are still experiencing degraded notifications performance. An update will posted no later than 8:30 PM EDT.

INVESTIGATING about 2 months ago - at 10/24/2024 11:15PM

We're experiencing a delay in delivering some notifications. We are actively investigating the issue and will provide another update by 7:45pm EST.

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