Outage in Expel
Delays in processing phishing submissions
Resolved MinorIncident Report
Summary AI Generated
Starting June 17 at 19:47 UTC, Expel's phishing submission processing stopped working for approximately 14.3 hours, preventing the creation of Phishing Expel Alerts and leaving submitted suspicious emails unanalyzed. The root cause was identified and escalated to a vendor for remediation. The incident was resolved on June 18 at 09:29 UTC, with queued submissions expected to be processed once service was fully restored.
We are investigating an issue affecting the processing of phishing submissions. Beginning at 19:47 UTC, phishing submissions are not being processed, which is preventing the creation of Phishing Expel Alerts. Suspected phishing emails submitted for review during this period may not yet be analyzed.
Our team is actively working to identify the cause. We will provide an update by 00:00 UTC.
Components affected
Expel Phishing submissionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 06/18/2026 01:29PM
This incident has been resolved.
INVESTIGATING
about 18 hours ago - at 06/18/2026 03:17AM
Beginning at 19:47 UTC, phishing submissions are not being processed, which is preventing the creation of Phishing Expel Alerts. Suspected phishing emails submitted for review during this period may not yet be analyzed. We've identified the cause and we are working with the vendor to address the issue. We expect to retrieve and process them once service is restored.
INVESTIGATING
about 19 hours ago - at 06/18/2026 02:12AM
We think we have identified the problem and are working on a resolution right now. Will update again in 60 minutes.
INVESTIGATING
about 21 hours ago - at 06/18/2026 12:59AM
We are continuing to investigate this issue. Will post another update in 60 minutes.
INVESTIGATING
about 21 hours ago - at 06/18/2026 12:07AM
We are continuing to investigate this issue
INVESTIGATING
about 22 hours ago - at 06/17/2026 11:11PM
We are investigating an issue affecting the processing of phishing submissions. Beginning at 19:47 UTC, phishing submissions are not being processed, which is preventing the creation of Phishing Expel Alerts. Suspected phishing emails submitted for review during this period may not yet be analyzed.
Our team is actively working to identify the cause. We will provide an update by 00:00 UTC.
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