Outage in Extensiv

Rate Shopping Slowness

Resolved Minor

December 01, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating reports from small subset of users that are experiencing slowness when rate shopping. We will have an update for you in 30 minutes.

Components affected

Extensiv Small Parcel Suite

Need to monitor Extensiv outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/01/2025 09:24PM

Our teams will continue to monitor speeds. If you experience any additional slowness please contact support.

MONITORING 2 months ago - at 12/01/2025 07:38PM

We continue to see improve in overall speeds when rate shopping. Our team will continue to monitor and improve those speeds even more. Our next update will be in about 45 minutes.

MONITORING 2 months ago - at 12/01/2025 06:12PM

We are seeing significant improvement in rate shopping speeds. Our teams are monitoring and working on ways to increase those speeds even more moving forward. We will have an update for you again in the next 30 minutes.

INVESTIGATING 3 months ago - at 12/01/2025 06:02PM

We are investigating reports from small subset of users that are experiencing slowness when rate shopping. We will have an update for you in 30 minutes.

Latest Extensiv outages

Blank PDF produced when generating Small Parcel Labels in PDF format - 2 days ago

Edit BOL Feature producing a PresentationTier Error - 2 days ago

Pages not fully loading - about 1 month ago

SmartScan Pick missing Location or MU Field - about 1 month ago

Rate Shop Slowness and Timeouts - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook