Outage in Extensiv
Rate Shop Slowness and Timeouts
Resolved MajorIncident Report
We are currently investigating an issue affecting Rate Shopping operations, including shipping of orders with an automatic Rate Shop rule. This is being addressed as our top priority and we will provide an update in 30 minutes.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/06/2026 04:05AM
This incident has been resolved.
MONITORING
about 1 month ago - at 01/05/2026 04:55PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 01/05/2026 04:37PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 01/05/2026 04:24PM
We are continuing to investigate this issue and will provide additional update within 30 minutes.
INVESTIGATING
about 1 month ago - at 01/05/2026 03:57PM
We are currently investigating an issue affecting Rate Shopping operations, including shipping of orders with an automatic Rate Shop rule. This is being addressed as our top priority and we will provide an update in 30 minutes.
Latest Extensiv outages
Edit BOL Feature producing a PresentationTier Error - 3 days ago
Pages not fully loading - about 1 month ago
SmartScan Pick missing Location or MU Field - about 1 month ago
Rate Shopping Slowness - 3 months ago
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