Outage in EZ Texting

MMS Delivery Disruption – AWS Media Storage Issue

Resolved Major

January 30, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing an issue affecting customers sending MMS messages. This is due to a disruption with our media storage provider, AWS, which is preventing MMS content from being properly processed and delivered. The issue began at approximately 6:30 AM PST, and we are actively monitoring for updates from AWS. Once they resolve the issue, customers will need to resend their MMS campaigns to ensure successful delivery. We apologize for the inconvenience and appreciate your patience. We will provide further updates as we receive more information.

Components affected

EZ Texting MMS - Short Codes EZ Texting MMS - Long Codes EZ Texting CallFire MMS EZ Texting MMS - Toll-Free

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/30/2025 07:53PM

The issue affecting MMS message delivery has been resolved. However, some group MMS messages may not have been sent successfully. If you experienced failed sends, please resend your messages.

If you believe your messages were impacted, please reach out to our support team so we can review and apply any necessary message credits. We appreciate your patience and apologize for the inconvenience.

INVESTIGATING about 1 year ago - at 01/30/2025 06:33PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 01/30/2025 06:32PM

We are currently experiencing an issue affecting customers sending MMS messages. This is due to a disruption with our media storage provider, AWS, which is preventing MMS content from being properly processed and delivered.

The issue began at approximately 6:30 AM PST, and we are actively monitoring for updates from AWS. Once they resolve the issue, customers will need to resend their MMS campaigns to ensure successful delivery.

We apologize for the inconvenience and appreciate your patience. We will provide further updates as we receive more information.

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