Facebook Outage History

WhatsApp Business API experienced a major outage affecting Cloud API Business Initiated Calling functionality for 9.8 hours. The disruption prevented businesses from initiating calls through the WhatsApp Cloud API service. Engineering teams investigated and resolved the issue, restoring normal calling capabilities.

Facebook's Meta Admin Center experienced intermittent file download failures requiring users to retry their attempts, resulting in delayed file delivery to customer devices over 2.4 hours. The error rates remained consistent with historical levels without any recent increase. The team investigated the underlying cause and implemented corrective actions to resolve the known issue.

WhatsApp Business API's Marketing Messages API experienced high disruptions for 24.1 hours, preventing businesses from sending marketing messages through the platform. Facebook's engineering teams investigated and deployed a fix to resolve the service disruptions.

WhatsApp Business API's Cloud API service experienced high disruptions affecting marketing messages for 49.2 hours. The outage significantly impacted businesses' ability to send marketing communications through the platform. Engineering teams investigated and resolved the issue after approximately two days of service disruption.

Facebook's WhatsApp Business API experienced medium disruptions affecting the onboarding and offboarding processes for WhatsApp "Coexistence" users. The incident impacted WhatsApp Business Account Management functionality for 1.1 hours while engineering teams investigated and resolved the issue.

Facebook experienced a 4.3-hour outage affecting the Instagram API, which was classified as a minor service disruption. The company's engineering teams worked to resolve the issue that impacted developers and applications relying on Instagram's API functionality. The service was restored after the engineering team addressed the underlying problem.

Meta Admin Center experienced sign-in issues for customers using Meta Business Suite, preventing access to account management functions. The outage lasted approximately 58 hours and was classified as causing medium disruptions to affected users. Meta's team worked to resolve the authentication problems that were blocking customer access to the admin platform.