Outage in Factorial

Service outage caused by an unresponsive database

Resolved Minor
October 17, 2024 - Started 12 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We experienced another service interruption today from 06:43 to 06:51 (UTC). The symptoms were consistent with those observed on Tuesday; however, this time we had access to additional information that enabled us to identify the root cause of the issue. We are currently working on a resolution and are committed to deploying a fix promptly. We appreciate your understanding and support during this time. If you have any questions or require further assistance, please do not hesitate to reach out through our support channels. Thank you for your continued partnership. Best regards, Factorial Infrastructure Team
Components affected
Factorial Frontend Factorial Backend
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/17/2024 12:30PM

The fix has now been deployed.

IDENTIFIED 12 months ago - at 10/17/2024 08:56AM

We experienced another service interruption today from 06:43 to 06:51 (UTC). The symptoms were consistent with those observed on Tuesday; however, this time we had access to additional information that enabled us to identify the root cause of the issue. We are currently working on a resolution and are committed to deploying a fix promptly.

We appreciate your understanding and support during this time. If you have any questions or require further assistance, please do not hesitate to reach out through our support channels.

Thank you for your continued partnership.

Best regards,
Factorial Infrastructure Team

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