Outage in Factorial

Increased latency and error rates

Resolved Minor
November 08, 2024 - Started about 1 month ago - Lasted about 14 hours
Official incident page

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Outage Details

We are experiencing increased latency and higher error rates since 18:55 UTC. Our team is investigating the origin of the issue. We will provide an update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/09/2024 09:48AM

For now the mitigation is working and the app is working normally. We continue investigating to find a permanent fix.

IDENTIFIED about 1 month ago - at 11/09/2024 12:57AM

We have identified the root cause of the issue and are currently working on a fix.

INVESTIGATING about 1 month ago - at 11/08/2024 10:33PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 11/08/2024 07:55PM

We are experiencing increased latency and higher error rates since 18:55 UTC. Our team is investigating the origin of the issue. We will provide an update as soon as we have more information.

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