Outage in Fastly
Elevated Errors for Support Ticketing System
Resolved Minor
January 15, 2026 - Started 25 days ago
- Lasted about 21 hours
Incident Report
We are investigating elevated errors when users attempt to access our Support Ticketing System. This does not impact Fastly's ability to provide support our customers.Our core delivery services and network are fully operational.All other products and services are unaffected by this incident.
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Latest Updates ( sorted recent to last )
24 days ago - at 01/15/2026 09:29PM
[in progress]
Our engineers have identified an additional contributing factor and are developing an adjusted mitigation strategy to our Support Ticketing System.
All other locations and services are unaffected.
25 days ago - at 01/15/2026 07:03PM
Engineering has confirmed the impact to our Support Ticketing System
has been mitigated.
25 days ago - at 01/15/2026 07:02PM
Our engineers believe they have identified contributing factor causing the issue impacting the Support Ticketing System status page component. We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.All other products and services are unaffected by this incident.
25 days ago - at 01/15/2026 06:55PM
We are investigating elevated errors when users attempt to access our Support Ticketing System. This does not impact Fastly's ability to provide support our customers.Our core delivery services and network are fully operational.All other products and services are unaffected by this incident.
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