Outage in Fastly

Elevated Errors for Support Ticketing System

Minor
January 15, 2026 - Started about 2 hours ago

Incident Report

We are investigating elevated errors when users attempt to access our Support Ticketing System. This does not impact Fastly's ability to provide support our customers.Our core delivery services and network are fully operational.All other products and services are unaffected by this incident.
Components affected
Fastly Customer Services Fastly Support Systems Fastly Support Ticketing System

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Latest Updates ( sorted recent to last )
about 2 hours ago - at 01/15/2026 07:03PM

[in progress]



Engineering has confirmed the impact to our Support Ticketing System
has been mitigated.

about 2 hours ago - at 01/15/2026 07:02PM

Our engineers believe they have identified contributing factor causing the issue impacting the Support Ticketing System status page component. We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.All other products and services are unaffected by this incident.

about 2 hours ago - at 01/15/2026 06:55PM

We are investigating elevated errors when users attempt to access our Support Ticketing System. This does not impact Fastly's ability to provide support our customers.Our core delivery services and network are fully operational.All other products and services are unaffected by this incident.

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