Outage in Fidel
Visa Auth Delays
Resolved Minor
November 19, 2025 - Started 5 months ago
- Lasted 1 day
Incident Report
Impact:
- Abnormal delay in the reception for a subset of Visa auths and consequent delivery to customers.
Details:
- Issue started at 4AM (UTC) and became more severe in the last few hours
- The root cause was identified as an upstream issue within Visa's transaction processing pipeline, affecting the delivery of authorization data to Fidel
Actions Taken:
- Escalation of the issue to Visa to identify and resolve the root cause
- Continuous monitoring of the data flow from Visa to identify and mitigate further delays
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