Outage in FieldEdge

Issue with Website and Mobile Login

Resolved Minor
July 05, 2023 - Started over 2 years ago - Lasted about 9 hours
Official incident page

Incident Report

FieldEdge engineers have discovered an issue communicating with some Microsoft services, which is impacting the ability for users to login. This also has potential to impact other parts of the system. Engineers have engaged Microsoft support and are working diligently to restore the service as quickly as possible.
Components affected
FieldEdge Mobile FieldEdge Site East FieldEdge Site West

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/06/2023 10:57AM

All issues related to login have been mitigated. All systems are performing as expected.

MONITORING over 2 years ago - at 07/06/2023 04:12AM

We have implemented a resolution that has restored login, and are monitoring in case of additional failures.

MONITORING over 2 years ago - at 07/06/2023 04:12AM

We have implemented a resolution that has restored login, and are monitoring in case of additional failures.

IDENTIFIED over 2 years ago - at 07/06/2023 04:05AM

We have identified the issue and are in the process of implementing a fix.

INVESTIGATING over 2 years ago - at 07/06/2023 03:26AM

Our engineering team is continuing to investigate the issue causing the login failures.

INVESTIGATING over 2 years ago - at 07/06/2023 01:57AM

FieldEdge engineers have discovered an issue communicating with some Microsoft services, which is impacting the ability for users to login. This also has potential to impact other parts of the system. Engineers have engaged Microsoft support and are working diligently to restore the service as quickly as possible.

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