Outage in FieldEdge

Login Error

Resolved Major
September 22, 2023 - Started over 2 years ago - Lasted 3 days
Official incident page

Incident Report

We have discovered an issue connecting to some Microsoft services which is impacting the ability to login for some of our users. We have engaged Microsoft support and are working diligently to restore services as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 09/25/2023 11:43AM

Microsoft has mitigated the issue with some of our member databases and all members have restored full access.

IDENTIFIED over 2 years ago - at 09/24/2023 10:52PM

Our Engineering team has implemented a temporary read-only workaround for the application as Microsoft continues to work on mitigating the issue with the affected members.

MONITORING over 2 years ago - at 09/24/2023 01:50AM

We have resolved the issue with connecting to Microsoft services and are in the process of returning members that had read-only access to full access.

IDENTIFIED over 2 years ago - at 09/23/2023 12:23PM

Our engineering team is still diligently working with Microsoft to resolve this issue

IDENTIFIED over 2 years ago - at 09/22/2023 09:32PM

Our engineering team is still working with Microsoft support to get a resolution as soon as possible.

IDENTIFIED over 2 years ago - at 09/22/2023 06:30PM

Our engineering team is still working with Microsoft support to get a resolution as soon as possible.

IDENTIFIED over 2 years ago - at 09/22/2023 05:08PM

Our engineering team is still working with Microsoft support to get a resolution as soon as possible.

IDENTIFIED over 2 years ago - at 09/22/2023 04:02PM

We have successfully rolled out the read-only change.

Our engineering team is still working with Microsoft support to get a resolution as soon as possible.

We currently don't have an ETA on when a resolution will be available.

IDENTIFIED over 2 years ago - at 09/22/2023 02:45PM

Our Engineering team has implemented a temporary read-only workaround for the application this workaround should be implemented within the next hour. However, some of our members may receive access sooner.

This means that while you can log in and view information, you cannot make any changes.

We are still working towards restoring full functionality to our affected members.

IDENTIFIED over 2 years ago - at 09/22/2023 01:43PM

Our engineering team is diligently working on a resolution for our impacted members.

IDENTIFIED over 2 years ago - at 09/22/2023 12:25PM

We have discovered an issue connecting to some Microsoft services which is impacting the ability to login for some of our users. We have engaged Microsoft support and are working diligently to restore services as quickly as possible.

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