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Outage in FieldEdge

Mobile Issues

Resolved Major
August 20, 2024 - Started over 1 year ago - Lasted 2 days
Official incident page

Incident Report

There has been an incident that may have caused issues with some members not being able to log out of their mobile devices or push data to the server. Things to try: Attempt to log out and back into the app. If this is successful, nothing more needs to be done. If you are unable to log out of the mobile app, you must uninstall and reinstall the app This can cause some loss of data related to the last transaction on the app. (This could include loss of invoice items, changing of a status on the WO, or the application of a payment, custom form edits, and attachments that have not synced to server.) Log back into the app and continue working as normal.
Components affected
FieldEdge Mobile

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/22/2024 10:59PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 08/20/2024 03:12PM

There has been an incident that may have caused issues with some members not being able to log out of their mobile devices or push data to the server.

Things to try:

Attempt to log out and back into the app. If this is successful, nothing more needs to be done.

If you are unable to log out of the mobile app, you must uninstall and reinstall the app

This can cause some loss of data related to the last transaction on the app. (This could include loss of invoice items, changing of a status on the WO, or the application of a payment, custom form edits, and attachments that have not synced to server.)

Log back into the app and continue working as normal.

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