Outage in FieldEdge

Production Connectivity Issues

Resolved Minor
March 13, 2025 - Started 8 months ago - Lasted about 16 hours
Official incident page

Incident Report

We have received reports that one of our upstream providers is experiencing an issue that is causing sporadic slowness and some connectivity issues for customers in the Mid-Atlantic US, North East US, and Canada. This issue will impact the web and mobile experience for some customers in these regions. We are monitoring the issues with our provider and will post updates as we receive new information.
Components affected
FieldEdge Mobile FieldEdge Site East

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/14/2025 01:12PM

The regional performance issue has been resolved per conversation with our external vendor and based on feedback from initially impacted members. FieldEdge performance has been restored to normal levels.

MONITORING 8 months ago - at 03/13/2025 08:50PM

We have received reports that one of our upstream providers is experiencing an issue that is causing sporadic slowness and some connectivity issues for customers in the Mid-Atlantic US, North East US, and Canada. This issue will impact the web and mobile experience for some customers in these regions. We are monitoring the issues with our provider and will post updates as we receive new information.

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