Outage in Fieldroutes

Fraud Advisory: Scammers Impersonating “FieldRoutes Merchant Services”

Resolved Minor
August 29, 2025 - Started about 2 months ago - Lasted 4 days
Official incident page

Incident Report

We’ve received reports of scammers impersonating “FieldRoutes Merchant Services.” They are contacting users by phone and requesting sensitive information or documents via email, often under the false claim that a credit is owed. FieldRoutes and our trusted partners will never request financial documents, login credentials, social security numbers, or bank account details through unsolicited calls or emails. If you are contacted, do not provide information, click suspicious links, or open attachments. End the call immediately and report the attempt to FieldRoutes Support at paymentsupport@fieldroutes.com or (833) 768-8371.
Components affected
Fieldroutes Payments

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/02/2025 07:27PM

Although FieldRoutes cannot confirm that this issue is fully resolved, the immediate threat over the long holiday weekend has passed. If you are contacted, do not share any information, click on suspicious links, or open attachments. End the call right away and report the attempt to FieldRoutes Support at paymentsupport@fieldroutes.com or (833) 768-8371.

IDENTIFIED about 2 months ago - at 08/29/2025 05:18PM

We’ve received reports of scammers impersonating “FieldRoutes Merchant Services.” They are contacting users by phone and requesting sensitive information or documents via email, often under the false claim that a credit is owed. FieldRoutes and our trusted partners will never request financial documents, login credentials, social security numbers, or bank account details through unsolicited calls or emails.

If you are contacted, do not provide information, click suspicious links, or open attachments. End the call immediately and report the attempt to FieldRoutes Support at paymentsupport@fieldroutes.com or (833) 768-8371.

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