Outage in Finalsite
Mass Notifications: "Invalid data" Status for a subset of emails.
Resolved MinorIncident Report
When sending email messages, a subset of them are not being sent - these are identified by the status "Invalid data". Our development team is actively working to solve this issue as quick as possible.
If you wish to send any affected message, you can do so by opening the message reporting, then clicking on Invalid Data. You can then Select All, and click Send Message. (Note: depending on the number of recipients affected, you may need to set your Display option from 50 to All.)
If more than 1000 recipients were impacted, repeat for the next page of recipients. If you need assistance resending this messages or have any questions, please reach out to our support team.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 10/25/2024 04:29PM
Our development team identified the issue causing the Invalid Data status and has resolved it as of 12:02 pm ET. Users can still resend any messages that have not been sent.
If you have any questions, please reach out to our support team for assistance.
INVESTIGATING
over 1 year ago - at 10/24/2024 09:54PM
When sending email messages, a subset of them are not being sent - these are identified by the status "Invalid data". Our development team is actively working to solve this issue as quick as possible.
If you wish to send any affected message, you can do so by opening the message reporting, then clicking on Invalid Data. You can then Select All, and click Send Message. (Note: depending on the number of recipients affected, you may need to set your Display option from 50 to All.)
If more than 1000 recipients were impacted, repeat for the next page of recipients. If you need assistance resending this messages or have any questions, please reach out to our support team.
Latest Finalsite outages
Messages/XR: Sending Delays for US East - 4 days ago
US Central - Composer Display Issues - 6 days ago
Composer Performance Issues - 2 months ago
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