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Outage in Firmhouse

Elevated Timeout Errors on Platform

Resolved Minor
April 30, 2026 - Started 26 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing an increase in request timeouts across the platform. Our team is actively investigating the root cause and working to stabilize performance. Some users may experience slower response times or intermittent failures. We will provide updates as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 04/30/2026 09:40AM

Platform performance has stabilized and the issue causing increased request timeouts has been resolved. We will continue to monitor the system and implement follow-up improvements to prevent recurrence. Thank you for your patience during this incident.

MONITORING 25 days ago - at 04/30/2026 09:11AM

We have deployed a fix aimed at reducing the elevated request timeouts and are currently monitoring platform performance. Some users may still experience intermittent slowdowns while the system stabilizes.

IDENTIFIED 26 days ago - at 04/30/2026 08:12AM

We are continuing to see an increase in request timeouts across the platform. Our team is actively working on a fix and making adjustments to stabilize performance. Users may experience slower response times or intermittent failures. We will share further updates as progress is made.

MONITORING 26 days ago - at 04/30/2026 08:10AM

The earlier increase in request timeouts has been resolved, and platform performance has returned to normal. We are continuing to monitor the system and working on a permanent fix to prevent recurrence.

IDENTIFIED 26 days ago - at 04/30/2026 08:06AM

We are currently experiencing an increase in request timeouts across the platform. Our team is actively investigating the root cause and working to stabilize performance. Some users may experience slower response times or intermittent failures. We will provide updates as more information becomes available.

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