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Outage in Firmhouse

Email delivery delays

Resolved Minor
September 18, 2026 - Started 14 days ago - Lasted 1 day
Official incident page

Incident Report

We’re currently experiencing email deliverability issues with our email provider. As a result, some emails may be delayed. We’re investigating the issue and will provide an update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 09/19/2026 12:47PM

All email delivery is back to normal. Sending emails from custom domains is restored!

MONITORING 14 days ago - at 09/18/2026 03:49PM

We are continuing to monitor for any further issues.

MONITORING 14 days ago - at 09/18/2026 03:29PM

Email delays are resolved but emails are sending without a custom domain from handle for anyone who is not sending emails through Klaviyo or custom SMTP. We hope to have this resolved in the next hours.

MONITORING 14 days ago - at 09/18/2026 02:27PM

We are continuing to monitor for any further issues.

MONITORING 14 days ago - at 09/18/2026 02:27PM

Email delivery has been fully restored and is operating normally again.

We’ve addressed the underlying issue and taken additional measures to prevent further disruption. We’ll continue to monitor email delivery closely.

IDENTIFIED 14 days ago - at 09/18/2026 01:59PM

Email delivery remains degraded, and some emails may still be delayed.

We’ve identified the underlying issue and are taking additional measures to fully restore reliable email delivery.

MONITORING 14 days ago - at 09/18/2026 01:25PM

Email delivery has been restored and emails are being sent normally again.

We’ll continue to monitor email delivery to ensure everything remains stable.

IDENTIFIED 14 days ago - at 09/18/2026 12:30PM

We’ve identified the cause of the email delivery delays and are working to resolve the issue.

Some emails may continue to be delayed while we work on a fix.

INVESTIGATING 14 days ago - at 09/18/2026 12:24PM

We’re currently experiencing email deliverability issues with our email provider. As a result, some emails may be delayed. We’re investigating the issue and will provide an update as soon as we have more information.

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