Outage in Fivetran
Hubspot connectors are failing with: HTTP 500 Internal Server Error
Resolved MinorIncident Report
The issue has been identified and we are working to resolve it.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 08/25/2023 11:09AM
This incident has been resolved. We have observed that failure rates are returning to normal levels and affected connectors are syncing successfully.
MONITORING
over 2 years ago - at 08/25/2023 08:28AM
We have reached out to Huspot team and it seems 500 Errors are thrown due to processing limitations on Hubspot's side.
As a fix, We are skipping the problematic IDs in contact_list. Those IDs will be synced automatically when the source side issue is resolved.
We are monitoring the connectors.
MONITORING
over 2 years ago - at 08/25/2023 08:01AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 2 years ago - at 08/25/2023 07:01AM
We have identified the potential root cause of the issue, we are currently working on the fix.
IDENTIFIED
over 2 years ago - at 08/25/2023 05:33AM
The problem has been identified as the API call to some particular contact_list is failing in every affected connector. Not all requests to this endpoint fail, but once we try to fetch data for some particular contact_list it fails repeatedly. We are currently investigating this in more detail and will provide additional updates accordingly.
IDENTIFIED
over 2 years ago - at 08/25/2023 05:12AM
The issue has been identified and we are working to resolve it.
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