Outage in Fivetran

The setup tests for connectors that use SSH tunnels have a chance of failing with the following error: "com.fivetran.ssh.SetupFormSshException: The ssh key might have changed"

Resolved Minor
October 13, 2023 - Started over 1 year ago - Lasted about 18 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran SQL Server
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/14/2023 02:15AM

We have resolved this incident.

MONITORING over 1 year ago - at 10/13/2023 11:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 10/13/2023 11:18PM

The issue has been identified and we are working to resolve it.

INVESTIGATING over 1 year ago - at 10/13/2023 03:11PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 10/13/2023 11:33AM

Our engineering team is continuing to investigate but we have yet to determine the root cause of this issue.

IDENTIFIED over 1 year ago - at 10/13/2023 08:18AM

The issue has been identified and we are working to resolve it.

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