Outage in Fivetran

Coupa connectors are failing with a `Bad Gateway` exception

Resolved Minor
November 04, 2023 - Started about 1 year ago - Lasted about 9 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Coupa
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/04/2023 09:51PM

The connectors are no longer getting the '502 Bad Gateway' exceptions and all tables are now being synced as usual.

MONITORING about 1 year ago - at 11/04/2023 04:30PM

We have observed a large reduction in incidence rates over the past 2 hours but a small number of connectors are still receiving '502 Bad Gateway' responses from Coupa. As such, we have successfully deployed a temporary workaround to exclude the associated tables for failing endpoints.

We will continue to monitor all affected connectors and check in with updates accordingly.

IDENTIFIED about 1 year ago - at 11/04/2023 01:29PM

API calls to several Coupa endpoints are failing with a '502 Bad Response' error. This is indicative of a potential issue on the Coupa side and as such, we are currently developing a temporary workaround. The workaround will temporarily exclude affected tables and we will provide an update once it has been deployed.

IDENTIFIED about 1 year ago - at 11/04/2023 12:57PM

We have identified an issue where Coupa connectors are failing with a 'Bad Gateway' exception. We are currently investigating in more detail and will provide additional updates accordingly.

IDENTIFIED about 1 year ago - at 11/04/2023 12:53PM

The issue has been identified and we are working to resolve it.

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