Outage in Fivetran

Netsuite connectors throwing GC overhead limit exceeded exception

Resolved Minor
February 27, 2024 - Started 9 months ago - Lasted about 4 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran NetSuite SuiteAnalytics Fivetran Hubspot Fivetran Iterable Fivetran Qualtrics Fivetran Google Search Ads 360 Fivetran SQL Server RDS Fivetran Guru Fivetran Google Analytics Fivetran Pendo Fivetran Google Display & Video 360 Fivetran Adjust Fivetran AppsFlyer Fivetran Salesforce Marketing Cloud Fivetran Google Analytics 4 Fivetran Facebook Ads Fivetran Microsoft Advertising Fivetran The Trade Desk Fivetran Facebook Pages Fivetran Jira Fivetran Google Ads Fivetran Mandrill Fivetran Google Analytics 4 Export Fivetran Gainsight Customer Success Fivetran Mixpanel
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/28/2024 02:13AM

The fix has returned all affected connectors to their normal functionality and the incident has been resolved.

MONITORING 9 months ago - at 02/28/2024 12:01AM

We have applied a fix that resolves the out-of-memory exceptions, which will allow the syncs to complete successfully. We will continue to monitor all affected connectors until they resume their normal sync functionality.

IDENTIFIED 9 months ago - at 02/27/2024 11:04PM

We have confirmed that the GC Overhead Limit exception is impacting more than just a few of our Netsuite connectors. Our developers believe they have isolated the issue and are working to raise a solution. We will continue to investigate and provide additional updates.

IDENTIFIED 9 months ago - at 02/27/2024 11:03PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 02/27/2024 10:35PM

We are currently investigating an issue with our Netsuite connectors that is causing some connectors to fail or reschedule with a `GC overhead limit exceeded` exception.

IDENTIFIED 9 months ago - at 02/27/2024 10:28PM

The issue has been identified and we are working to resolve it.

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