Outage in Fivetran

Some Postgres WAL connectors failed due to NumberFormatException

Resolved Minor
February 29, 2024 - Started 10 months ago - Lasted about 9 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/29/2024 02:42PM

This incident has been resolved.

MONITORING 10 months ago - at 02/29/2024 01:27PM

The fix has been rolled out to all connectors and connectors are beginning to recover. We will continue to monitor.

MONITORING 10 months ago - at 02/29/2024 12:21PM

We have verified the fix and are rolling out the fix to all the connectors.

MONITORING 10 months ago - at 02/29/2024 11:14AM

We are verifying another fix and after verification, we will do the rollout to all the connectors. We have found a recent change which caused the issue and rolled it back.

To provide more details on the issue, the error being seen is the below.
For input string: "FFFFFFFFB835BF10" under radix 16

MONITORING 10 months ago - at 02/29/2024 07:02AM

We are continuing to monitor for any further issues.

MONITORING 10 months ago - at 02/29/2024 06:57AM

We are continuing to monitor for any further issues.

MONITORING 10 months ago - at 02/29/2024 06:37AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 02/29/2024 06:13AM

The issue has been identified and we are working to resolve it.

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