Outage in Fivetran

Snowflake connectors are failing with “Shut down sync. Heartbeat expired”

Resolved Minor
March 23, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Snowflake

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/23/2024 01:34PM

This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.

MONITORING over 1 year ago - at 03/23/2024 01:08PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 03/23/2024 12:13PM

We have identified the issue and the hotfix has been deployed successfully.

We are now pausing and resuming the affected connectors to apply the fix.

IDENTIFIED over 1 year ago - at 03/23/2024 12:03PM

The issue has been identified and we are working to resolve it.

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