Outage in Fivetran

Syncs showing status: Incomplete

Resolved Major
July 22, 2024 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Google Cloud SQL - SQL Server Fivetran SAP HANA Fivetran MongoDB Fivetran Amazon DocumentDB Fivetran Azure Cosmos DB - NoSQL API Fivetran Google Cloud PostgreSQL Fivetran Firebase Fivetran Oracle EBS Fivetran Self Hosted Elasticsearch Fivetran Aurora MySQL Fivetran Azure SQL Managed Instance Fivetran High-Volume Agent SAP ECC on Oracle with NetWeaver Fivetran High-Volume Agent SAP ECC on Db2 for i Fivetran High-Volume Agent SAP ECC on Oracle Fivetran Azure SQL Database Fivetran PostgreSQL Fivetran Heroku PostgreSQL Fivetran High-Volume Agent SQL Server Fivetran Snowflake Fivetran SQL Server RDS Fivetran Azure MySQL Fivetran Magento MySQL Fivetran Open Distro Fivetran MariaDB Fivetran MySQL Fivetran Azure CosmosDB for MongoDB Fivetran High Volume Agent Db2 for i Fivetran MongoDB Sharded Fivetran Elastic Cloud Fivetran High-Volume Agent Oracle Fivetran Destinations Fivetran Magento MySQL RDS Fivetran MariaDB RDS Fivetran Opensearch Fivetran Oracle RDS Fivetran MySQL RDS Fivetran Oracle Fivetran High-Volume Agent SAP ECC on SQL Server Fivetran Azure MariaDB Fivetran SQL Server Fivetran Aurora PostgreSQL Fivetran PostgreSQL RDS Fivetran Google Cloud MySQL Fivetran Oracle RAC Fivetran Azure PostgreSQL Database Fivetran BigQuery Fivetran DynamoDB Fivetran General Services
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/23/2024 01:27AM

We've observed the error rate has returned to 0 after the fix was released. A full root cause will be posted here in the coming weeks.

MONITORING 5 months ago - at 07/23/2024 01:21AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 07/23/2024 01:06AM

We've identified the root cause and are working on the fix now. The current target to have this complete is 6:30pm Pacific time.

IDENTIFIED 5 months ago - at 07/23/2024 12:44AM

The issue has been narrowed down to databases using SSH and connectors whose warehouse are using an SSH tunnel to connect for data writing in the following regions:

AWS:
US East
Central
West

GCP:
Asia South
Asia NorthEast
Europe West
US East
Australia SouthEast

Azure:
US East
Asia SouthEast
Australia East
Eurpoe West

IDENTIFIED 5 months ago - at 07/22/2024 11:47PM

The issue has been identified and we are working to resolve it.

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