Outage in Fivetran

Syncs showing status: Incomplete

Resolved Major
July 23, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

The issue has been identified and we are working to resolve it.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/23/2024 01:27AM

We've observed the error rate has returned to 0 after the fix was released. A full root cause will be posted here in the coming weeks.

MONITORING about 1 year ago - at 07/23/2024 01:21AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 07/23/2024 01:06AM

We've identified the root cause and are working on the fix now. The current target to have this complete is 6:30pm Pacific time.

IDENTIFIED about 1 year ago - at 07/23/2024 12:44AM

The issue has been narrowed down to databases using SSH and connectors whose warehouse are using an SSH tunnel to connect for data writing in the following regions:

AWS:
US East
Central
West

GCP:
Asia South
Asia NorthEast
Europe West
US East
Australia SouthEast

Azure:
US East
Asia SouthEast
Australia East
Eurpoe West

IDENTIFIED about 1 year ago - at 07/22/2024 11:47PM

The issue has been identified and we are working to resolve it.

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