Outage in Fivetran

Setup tests are failing for Snowflake destinations using key pair authentication

Resolved Minor
July 25, 2024 - Started about 1 year ago - Lasted about 19 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Destinations
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/26/2024 11:47AM

We have resolved this incident.

MONITORING about 1 year ago - at 07/26/2024 08:46AM

We have deployed a hotfix to revert the change which caused the issue. We will be monitoring to see if there are any further instances of failed setup tests with this error.

IDENTIFIED about 1 year ago - at 07/26/2024 08:34AM

We have identified the PR that caused the issue. The issue appears to have been caused by a recent update to underlying package versions. We are planning on reverting this PR soon.

INVESTIGATING about 1 year ago - at 07/25/2024 04:46PM

Affected destinations are failing with the error "Validate Passphrase: unable to read encrypted data: 1.2.840.113549.1.5.13 not available: Wrong algorithm: AES or Rijndael required" when running setup tests.

It appears the issue started on 2024-07-24 at around 15:00 UTC. This only affects customers using key pair authentication and customers using password authentication should not see any issues.

IDENTIFIED about 1 year ago - at 07/25/2024 04:42PM

The issue has been identified and we are working to resolve it.

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