Outage in Fivetran

Sync delays observed for PostgreSQL Connectors

Resolved Minor
August 06, 2024 - Started about 2 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We have identified an issue with our PostgreSQL connectors syncing to Snowflake destination, where syncs are delayed. We will continue to investigate and provide additional updates.
Components affected
Fivetran PostgreSQL Fivetran Aurora PostgreSQL Fivetran Google Cloud PostgreSQL Fivetran Heroku PostgreSQL Fivetran PostgreSQL RDS Fivetran Azure PostgreSQL Database
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/06/2024 07:01PM

This incident has been resolved.

MONITORING about 1 month ago - at 08/06/2024 03:46PM

We have reverted the changes responsible for the issue.

We are pausing and unpausing the affected connectors to resume the normal syncs.

We will continue to monitor all affected connectors until they resume their normal sync functionality.

IDENTIFIED about 2 months ago - at 08/06/2024 01:18PM

We have identified that this issue was caused by recent changes to the connector incremental sync workflow, and we are currently working on a fix.

IDENTIFIED about 2 months ago - at 08/06/2024 01:03PM

We have identified an issue with our PostgreSQL connectors syncing to Snowflake destination, where syncs are delayed. We will continue to investigate and provide additional updates.

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