Outage in Fivetran

Fivetran: Elongated Syncs/Sync Delays for Intercom Connector

Resolved Minor
September 06, 2024 - Started 15 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing elongated sync times or sync delays for the Intercom connector. We are investigating the issue to restore normal sync performance.
Components affected
Fivetran Intercom
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 09/06/2024 07:35AM

This incident has been resolved.

MONITORING 14 days ago - at 09/06/2024 04:45AM

It was found that the long syncs were caused due to the enabling of `company.updated` webhook events. We have gone ahead and disabled the `company.updated` event for the connectors.
We are monitoring the syncs for the connectors.

INVESTIGATING 15 days ago - at 09/06/2024 02:47AM

We are currently investigating this issue.

IDENTIFIED 15 days ago - at 09/06/2024 02:37AM

We are currently experiencing elongated sync times or sync delays for the Intercom connector. We are investigating the issue to restore normal sync performance.

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