Outage in Fivetran

Fivetran: Some DocumentDB connectors may be failing with sync errors

Resolved Minor
September 09, 2024 - Started 3 months ago - Lasted about 12 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Amazon DocumentDB
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/10/2024 10:59AM

This incident has been resolved. We have observed that the affected connectors are syncing successfully.

MONITORING 3 months ago - at 09/10/2024 05:00AM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED 3 months ago - at 09/10/2024 02:13AM

We have isolated the cause for this issue and are working to implement a fix.

IDENTIFIED 3 months ago - at 09/09/2024 11:38PM

We have identified an issue where some DocumentDB connectors are failing in their syncs, specifically those that are configured to use ssh tunnels to connect. We are continuing to investigate and provide additional updates.

IDENTIFIED 3 months ago - at 09/09/2024 11:15PM

The issue has been identified and we are working to resolve it.

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