Outage in Fivetran

Fivetran: Delayed syncs for connectors in Snowflake destinations using key-pair authentication

Resolved Minor
October 09, 2024 - Started 2 months ago - Lasted about 18 hours
Official incident page

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Outage Details

We have identified an issue with some connectors where syncs are stuck running due to an out of memory issue. We will continue to investigate and provide additional updates.
Components affected
Fivetran Destinations
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/10/2024 02:53PM

All affected connectors are back to their normal functionality and the incident has been resolved.

MONITORING 2 months ago - at 10/10/2024 05:27AM

We have paused and then unpaused the affected connectors to terminate the current long-running sync and initiate a new sync. We will continue to monitor all affected connectors closely until they fully restore their regular sync functionality.

MONITORING 2 months ago - at 10/10/2024 01:25AM

We’ve deployed a fix for the issue and will continue monitoring all affected connectors until they resume normal sync operations.

IDENTIFIED 2 months ago - at 10/10/2024 12:13AM

We have isolated the cause of this issue and are working to implement a fix.

IDENTIFIED 2 months ago - at 10/09/2024 09:00PM

We have identified an issue with some connectors where syncs are stuck running due to an out of memory issue. We will continue to investigate and provide additional updates.

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