Outage in Fivetran

3rd Party: Optimizely Connectors Unable to Complete Sync

Resolved Major
October 13, 2024 - Started about 1 month ago - Lasted about 22 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Optimizely
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/14/2024 07:45PM

We have resolved this incident.

MONITORING about 1 month ago - at 10/14/2024 04:46PM

Optimizely has pushed a fix for this issue. We now see successful API responses and the impacted connectors returning to regular operation.

MONITORING about 1 month ago - at 10/14/2024 04:45PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 10/14/2024 01:40PM

The Optimizely team is still currently working on the issue.

https://status.optimizely.com/incidents/wtlcxqj7db5v

IDENTIFIED about 1 month ago - at 10/14/2024 04:55AM

Optimizely has acknowledged the issue and updated its status page. The Optimizely team is currently investigating the issue.

https://status.optimizely.com/incidents/wtlcxqj7db5v

IDENTIFIED about 1 month ago - at 10/13/2024 11:48PM

We have identified sync failures are caused by an HTTP 503 Service Unavailable response from the Optimizely API. We have opened a ticket with Optimizely support to investigate the issue.

IDENTIFIED about 1 month ago - at 10/13/2024 10:05PM

We've identified an issue with Optimizely connectors that is causing syncs to reschedule with the error message "An unexpected internal error occurred. Please try again later." We will continue to investigate and provide additional updates.

IDENTIFIED about 1 month ago - at 10/13/2024 10:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 10/13/2024 09:50PM

The issue has been identified and we are working to resolve it.

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