Outage in Fivetran
3rd Party: Optimizely Connectors Unable to Complete Sync
Resolved Major
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Outage Details
Components affected
Fivetran OptimizelyLatest Updates ( sorted recent to last )
We have resolved this incident.
Optimizely has pushed a fix for this issue. We now see successful API responses and the impacted connectors returning to regular operation.
A fix has been implemented and we are monitoring the results.
The Optimizely team is still currently working on the issue.
https://status.optimizely.com/incidents/wtlcxqj7db5v
Optimizely has acknowledged the issue and updated its status page. The Optimizely team is currently investigating the issue.
https://status.optimizely.com/incidents/wtlcxqj7db5v
We have identified sync failures are caused by an HTTP 503 Service Unavailable response from the Optimizely API. We have opened a ticket with Optimizely support to investigate the issue.
We've identified an issue with Optimizely connectors that is causing syncs to reschedule with the error message "An unexpected internal error occurred. Please try again later." We will continue to investigate and provide additional updates.
We are continuing to work on a fix for this issue.
The issue has been identified and we are working to resolve it.
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