Outage in Fivetran

SQL Server connectors are failing

Resolved Minor
December 04, 2024 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

SQL Server connector syncs are failing with "ERROR: index row size 3456 exceeds btree version 4 maximum". The issue has been identified and we are working to resolve it.
Components affected
Fivetran SQL Server

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/04/2024 08:45PM

This incident has been resolved. We have observed that instance rates are returning to normal levels, and affected connectors are syncing successfully.

MONITORING 11 months ago - at 12/04/2024 08:12PM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED 11 months ago - at 12/04/2024 07:30PM

SQL Server connector syncs are failing with "ERROR: index row size 3456 exceeds btree version 4 maximum". The issue has been identified and we are working to resolve it.

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