Outage in Fivetran
Qualtrics Connectors Failing With “401 Unauthorized” Re-Connect Task
Resolved Minor
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Outage Details
Components affected
Fivetran QualtricsLatest Updates ( sorted recent to last )
We have resolved this incident.
We've applied a fix to ensure the latest refresh token is used. While connector syncs are currently successful, we will continue to monitor all affected connectors until they return to their regular sync schedule.
We are having issues using the refreshToken. It expires after one use, and the connections are not picking up the refreshed credentials.
We are working on the fix.
Syncs are failing because Fivetran cannot get an Access Token due to an invalid Refresh Token error. Reauthorizing the connection temporarily resolves the issue. We have reached out to Qualtrics to understand the root cause.
The issue has been identified and we are working to resolve it.
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