Outage in Fivetran

Ring Central Connectors Failing With "HTTP 400 Bad Request" Re-Connect Task

Resolved Minor
February 04, 2025 - Started about 21 hours ago - Lasted about 13 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran RingCentral
Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 02/05/2025 04:40AM

This incident has been resolved.

MONITORING about 16 hours ago - at 02/04/2025 09:25PM

We have implemented a fix to resolve the issue, and the connections are now syncing successfully or will do so in the next run. We will continue monitoring all affected connectors until they fully return to normal sync functionality.

IDENTIFIED about 18 hours ago - at 02/04/2025 06:56PM

We are having an issue using the refreshToken. The refreshToken expires after one use, and the connections are not picking up the refreshed credentials.
We are working on the fix.

IDENTIFIED about 21 hours ago - at 02/04/2025 03:50PM

The issue has been identified and we are working to resolve it.

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