Outage in Fivetran

3rd Party: Delay in scheduling syncs for some connections running in multiple regions

Resolved Minor

December 19, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 12/19/2025 03:09PM

This incident has been resolved, and we have observed that affected connections are now syncing successfully.

Incident Summary
Description:
We have identified an issue where multiple connection services are experiencing sync delays across multiple regions.

Timeline:
This issue began on December 19th at 11:15 UTC and was resolved on December 19th at 14:21 UTC.

Cause:
A third-party scheduling system used by Fivetran experienced an issue that prevented workloads from being scheduled correctly.

Resolution:
The third-party provider identified and resolved the issue on their end. Once resolved, normal scheduling behaviour was restored across affected connectors.

MONITORING 3 months ago - at 12/19/2025 02:41PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 12/19/2025 02:36PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 12/19/2025 02:17PM

We have engaged the third-party provider responsible for this component, and they are actively investigating the issue.

INVESTIGATING 3 months ago - at 12/19/2025 01:34PM

We are currently investigating this issue.

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