Outage in Fivetran

Fivetran: Mutliple Amazon Ads connection syncs are faling with NullPointerException

Resolved Minor

May 18, 2026 - Started 19 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Fivetran experienced sync failures for Amazon Ads connections due to a NullPointerException caused by a recent Operations Consolidation change that introduced a regression. The issue lasted 1.6 hours and was resolved by reverting the problematic change, after which affected connections resumed syncing successfully with success rates returning to normal levels.

The issue has been identified and we are working to resolve it.

Components affected

Fivetran Amazon Ads

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Latest Updates ( sorted recent to last )

RESOLVED 19 days ago - at 05/18/2026 08:38AM

This incident has been resolved. We have observed that success rates are returning to normal levels, and affected connections are syncing successfully.

Incident Summary

Description:
We identified an issue with Amazon Ads connections that caused syncs to fail with a NullPointerException.

Timeline:
This issue began on 18-05-2026 04:49 AM UTC and was resolved on 18-05-2026 08:08 AM UTC.

Cause:
A recent change related to Operations Consolidation introduced a regression, causing a null pointer exception and resulting in sync failures for affected Amazon Ads connectors.

Resolution:
We reverted the change that was causing the issue, after which syncs started succeeding.

IDENTIFIED 19 days ago - at 05/18/2026 07:45AM

We are continuing to work on a fix for this issue.

IDENTIFIED 19 days ago - at 05/18/2026 07:05AM

The issue has been identified and we are working to resolve it.

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