Outage in flexEngage

Increased API Response Times and Email Send Delays

Resolved Minor
January 12, 2022 - Started about 3 years ago
Official incident page

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Outage Details

We are currently experiencing an issue with higher-than-usual response times on our Receipts API service, as well as Receipts email send delays. Our engineers are investigating.
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 01/12/2022 05:56PM

Email send delays have resolved, as well, and system performance is back to normal.

MONITORING about 3 years ago - at 01/12/2022 05:47PM

Both issues have been resolved and the team is monitoring. You may still experience email send delays while the email queue backlog is processed.

INVESTIGATING about 3 years ago - at 01/12/2022 05:38PM

We are currently experiencing an issue with higher-than-usual response times on our Receipts API service, as well as Receipts email send delays. Our engineers are investigating.

Latest flexEngage outages

Test Incident - over 1 year ago
Email Validation Issues - over 1 year ago
Email Validation API Outage - over 1 year ago
e-receipts API Unavailable - about 3 years ago

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