Outage in flexEngage

Reporting is unavailable

Resolved Major

June 12, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our reporting module is currently unavailable due an outage by one of our third-party service providers. We're still collecting analytics data but we won't be able to display it in the reporting module until the downstream service has been restored. There's currently no ETA for resolution but we're monitoring the mitigation efforts by our third-party service provider and will provide updates as we receive them.

Components affected

flexEngage Reporting

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 06/12/2025 10:01PM

After monitoring our systems closely for an hour we've confirmed that this incident has been resolved.

MONITORING 7 months ago - at 06/12/2025 09:03PM

The reporting module is now operating normally, however we're continuing to monitor our systems while they are recovering.

IDENTIFIED 7 months ago - at 06/12/2025 07:46PM

Our reporting module is currently unavailable due an outage by one of our third-party service providers. We're still collecting analytics data but we won't be able to display it in the reporting module until the downstream service has been restored.

There's currently no ETA for resolution but we're monitoring the mitigation efforts by our third-party service provider and will provide updates as we receive them.

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