Flexera One - IT Asset Management - NAM, EU & APAC - Cognos Analytics scheduled reports Error

Our technical teams have conducted additional tests on the scheduled reports and resolved any remaining issues. The latest tests show that scheduled emails are now being sent consistently across all environments. This incident has been resolved.

Our team has resolved the initial issues, but a potential problem has been identified in the EU region. While tests in NA PROD show that schedules are running and emails are being delivered successfully, the EU PROD environment is experiencing instances where scheduled emails may not be received. We are actively investigating this potential issue and will provide further updates as we work towards a resolution.

Over the weekend, we monitored the recently implemented solution, and tests and health checks have confirmed that email functionality is operational. However, some specific errors have been reported and are currently under investigation to determine their correlation.

We are continuing error analysis and working closely with affected customers to validate the resolution. Monitoring will be maintained until full stability is confirmed. Further updates will be provided as more information becomes available.

Our technical team has implemented a new email server configuration to restore the functionality of scheduled reports. Initial testing has yielded positive results, with scheduled emails now being delivered successfully. We will continue to monitor the situation to ensure the stability and reliability of the email system. Thank you for your patience and understanding during this time.

Our technical team is working on configuring a new email server to restore the functionality of scheduled reports. We are conducting extensive testing to ensure that the email delivery system is fully operational. Our team continues to work on resolving the issue promptly and ensuring reliable service for all customers.

The teams have successfully identified the issue and isolated it to a configuration issue. Currently, we are exploring multiple avenues to implement a permanent fix.

The issue has been identified and a fix is being implemented.

Incident Description:
We are currently experiencing an issue with Cognos Analytics scheduled reports in our IT Asset Management platform affecting NA , APAC and EU customers. Customers may encounter errors when attempting to send scheduled mailers from Cognos Analytics.

Priority: P2

Restoration activity:
Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.