Flexera One - IT Asset Management - NA - Slow Load Times and Errors

We have continued to observe sustained stability, with no further occurrences. This incident has been resolved.

This incident has been resolved.

Our further investigation has revealed that recent operational actions may have inadvertently affected system configurations, leading to intermittent errors and slow load times.

The issue has now been resolved, and our health checks confirm that the system is stable and functioning normally. We will continue to monitor the situation to ensure ongoing stability and performance.

Our assessment indicates that an alarm triggered by our monitoring systems deployed a new instance, which is suspected to be contributing to the issue. The impacted instance has been removed, but the problem persists. We are investigating further.

Incident Description: We are currently investigating an issue affecting the IT Asset Management (ITAM) platform in the NA region. As a result, some customers may experience slow load times or errors when trying to access ITAM views.

Priority: P1

Restoration Activity: Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.