Flexera One - IT Asset Management - NAM - Jobs failing to complete

After Extended monitoring, our teams have confirmed that the issue has been resolved and reconciliation functionality has returned to normalcy.

We are seeing positive signs that reconciliation functionality has been restored. Key reconciliation tasks are processing successfully, indicating that the system is performing as expected. Our teams are continuing to monitor and validate full functionality across the environment.

Further updates will be provided as we complete verification.

Our teams have successfully identified and addressed the underlying cause of the reconciliation failures. The issue has been mitigated through infrastructure upgrades to align system components, and the environment has been stabilized. As a result, a temporary solution is no longer required.

Verification is underway to ensure reconciliation functionality has been fully restored. We will continue to monitor the situation and provide further updates as needed.

Our teams are actively investigating the ongoing reconciliation failures and are currently considering a temporary solution to restore access to reconciled data. We are also exploring the potential impact of this approach while continuing to work towards a long-term solution.

We will provide more information and updates as we move forward and progress is made.

Our teams continue to investigate the ongoing job failures and are focusing on underlying infrastructure issues that may be contributing to the problem. Additional technical teams have been engaged to assist with the resolution, and we are actively working on multiple approaches to restore full functionality.

While scaling up the infrastructure to mitigate the impact, our teams encountered a network issue that blocked the process. We are actively investigating and working on a resolution. We will share further updates as they become available

Our teams have identified a potential configuration issue that may be contributing to the ongoing job failures. We are exploring options to address this, including adjustments to system components and evaluating temporary alternatives to restore normal functionality.

We will provide further updates as soon as more information becomes available.

Incident Description:
Our teams are actively investigating an issue affecting some customers of our customers on the IT Asset Management platform in the North America region. Impacted customers may experience job completion failures.

Priority: P2

Restoration activity:
Our technical teams have been engaged and are actively working to identify the root cause and restore services. We are closely monitoring the situation and will provide further updates as we make progress toward resolving the incident.