Flexera One - IT Asset Management - NA - Reconciliation and Inventory Delay Issues

We have completed our investigation and resolved the issues impacting IT Asset Management (ITAM) services for a subset of customers in the North America region. Reconciliation, inventory processing, and UI performance have returned to normal, and backlog processing is complete.

Any lingering issues with downstream services identified during this incident have been determined to have a separate cause and will be tracked and addressed independently. This incident is now considered resolved.

We are continuing to monitor system performance. While improvements have been observed, some backlog processing remains in progress.

In parallel, we are investigating delays related to downstream inventory data processing. Our teams are actively working on remediation and will share further updates as we move forward.

Inventory processing has returned to normal following the resolution of earlier issues. Backlog processing is progressing, but it may take additional time to fully clear.

We are continuing to monitor system performance and are evaluating next steps to improve processing efficiency in related downstream services. Further updates will be shared as progress continues.

System performance has recovered, and services are currently operational. Processing of the remaining backlog is ongoing and may take additional time to complete.

As a long-term measure, we are discussing allocating additional resources to support improved processing capacity and reduce the risk of similar delays in the future.

Our teams continue to monitor processing performance and are working through backlog recovery. We are also assessing whether the ongoing service degradation may be impacting additional customers.

Incident Description: We are currently addressing disruptions in our IT Asset Management (ITAM) services affecting a subset of customers in the North America region. These issues are impacting reconciliation processes, inventory updates, and user interface performance. Customers may encounter delays in these areas, including delayed Application Recognition Library (ARL) imports.

Priority: P2

Restoration Activity: Immediate measures, including failovers and scheduler restarts, have been implemented to mitigate these disruptions, resulting in improved processing times. Our teams are actively working to ensure continued stability and smooth operation of the services. We will continue to provide updates as we make further progress.