Outage in Flexera

Flexera Community - Emails sent to support failing

Resolved Major

May 13, 2025 - Started 11 months ago - Lasted about 10 hours
Official incident page

Incident Report

Incident Description: Emails sent to Flexera Support using the support@flexera.com email address are bouncing and not getting through to Flexera. The relevant technical team has been engaged and is investigating. At this time, please use the Support case portal available at https://community.flexera.com/s/support-hub for creating and updating cases instead of sending email. Priority: P3 Restoration Activity: Our technical team is actively working on identifying the cause and restoring services. Further updates will be provided as they become available.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/14/2025 12:39PM

This incident has been resolved.

IDENTIFIED 11 months ago - at 05/14/2025 06:20AM

Our teams have successfully reproduced the issue and identified a configuration problem as the root cause. They are actively working on a fix and will provide further updates as they become available.

INVESTIGATING 11 months ago - at 05/14/2025 02:51AM

Incident Description: Emails sent to Flexera Support using the support@flexera.com email address are bouncing and not getting through to Flexera. The relevant technical team has been engaged and is investigating.

At this time, please use the Support case portal available at https://community.flexera.com/s/support-hub for creating and updating cases instead of sending email.

Priority: P3

Restoration Activity: Our technical team is actively working on identifying the cause and restoring services. Further updates will be provided as they become available.

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