Flexera One - Cloud Cost Optimization (CCO) - APAC, NAM & EU- Billing data missing

Our teams have closely monitored the platform over an extended period and have observed no recurrence of the issue. We have declared the incident as resolved.

The environment remains stable, and we have not observed any new issues. Our teams will continue monitoring over the next few hours to ensure continued stability.

Most organizations have been brought up to date. A small number of remaining organizations are still being addressed, and our teams are working directly to resolve those.

We will continue to monitor progress closely and share further updates as needed.

Following resolution in the APAC and EU regions, we continue to make progress restoring billing data for impacted organizations in the NAM region. The work is being carried out in phases due to the scale of the environment.

We will continue to provide updates as restoration efforts progress.

All validations for the APAC and EU regions have been successfully completed, and services have been fully restored. Our teams are now focusing on the NAM region, which will require an extended restoration window due to the scale of infrastructure involved. We will share further updates as they become available.

Following the deployment of the fix, our team performed additional validations and manually restarted several services. Services have now been restored for the majority of affected customers. We continue to closely monitor the platform and are working toward full restoration for all users.

A fix has been implemented and we are monitoring the results.

Our team has identified the root cause of the issue as a recent update pushed earlier today. A fix has been developed and is currently being prepared for deployment.

We are continuing to investigate this issue.

Incident Description: We are currently experiencing an issue within the Cloud Cost Optimization (CCO) platform affecting some customers in the APAC, NAM & EU regions. While the platform remains accessible; affected customers may notice missing billing and cost data, as well as disruptions to related optimizations.

Priority: P2

Restoration Activity: Our technical team is actively investigating the root cause and working to restore services as quickly as possible. We will continue to share updates as we make progress toward a resolution.