Cloud Management Platform - NAM - Self-Service Shard 3 & 4 - Platform Currently Inaccessible

The platform is now stable and fully accessible, with no further issues observed. Our teams implemented an interim solution that successfully restored access. A permanent fix will be implemented during a future maintenance window, which will be communicated in advance. This incident has been resolved.

Access to the platform remains available through the temporary solution applied earlier. We are actively monitoring performance, as some slowness may still be observed. Work on the long-term resolution continues in parallel.

Access to the platform has been restored through a temporary solution. Customers may continue to experience some slowness during this period. Work on the long-term resolution remains in progress.

Our teams have identified issues with traffic routing and are progressing with mitigation efforts, including the setup of an alternate environment. The platform remains inaccessible at this time, and we will provide further updates as work continues.

Our teams have identified an underlying infrastructure issue and are actively working on a mitigation plan, which includes routing traffic through an alternate path. Restoration efforts are ongoing, and we are closely monitoring the situation. Further updates will be shared as progress continues.

Issue Description: We are currently investigating an issue impacting both the Self-Service and Cloud Management Platform in the North America (NAM) region. Customers on Shard 3 and Shard 4 may be unable to access these services at this time.

Priority: P1

Restoration Activity: Our technical teams are actively engaged and assessing the situation. We are exploring potential solutions to restore functionality as quickly as possible.