Flexera One - IT Visibility - All Regions - Dashboard Access Issues

The issue affecting IT Visibility dashboards in the North America region has been resolved.

Our investigation confirmed that the problem was related to a configuration change in that region. The change has been addressed, and access to dashboards has been restored. Dashboards in other regions were unaffected.

Our investigation is ongoing. The service provider has shared an initial observation that the issue may be related to authentication headers missing from incoming requests. We are continuing to investigate this on our side to validate the finding and determine the underlying cause. We will provide further updates as more information becomes available.

Incident Description: We are currently investigating an issue affecting IT Visibility (ITV) dashboards, potentially impacting a limited set of customers across all regions, including APAC, EU, and North America. Affected customers may experience issues loading dashboards. Other ITV functionalities, including Power BI dashboards, remain accessible.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and reviewing access for affected customers. Initial findings suggest the issue is limited to legacy dashboard access for a small number of organizations. We are collaborating internally and working with our service provider to identify the root cause. Further updates will be provided as more information becomes available.