Snow Atlas - APAC - Service Disruption Impacting Platform Access

Following the implementation of the fix, the platform has remained stable. After a sustained period of monitoring, we are formally declaring the issue resolved.

Our team successfully identified an issue with a messaging service that was contributing to the issue and implemented a fix. We are observing signs of recovery across the affected services. The platform is being closely monitored to ensure continued stability, and we will share additional updates as they become available.

Issue Description: We are currently experiencing a service disruption affecting the Snow Atlas platform in the APAC region. Users may encounter "service unavailable" errors when accessing Snow Atlas services. The issue is impacting general access across multiple areas of the platform in the APAC region, with no reports of issues in other regions.

Priority: P1

Restoration Activity: Our technical team is actively working on identifying the root cause and restoring services. Further updates will be provided as we continue our efforts to resolve the incident.

We are closely monitoring the situation and will keep you informed as progress is made.