Outage in Flexera

Flexera One - IT Asset Management-NAM- Service Disruption

Resolved Major
July 30, 2025 - Started 27 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Incident Description: Our teams have identified issues during the upgrade of Flexera One – IT Asset Management to version 2025R1.1 in the North America Production environment. These issues have necessitated an extension of the planned maintenance window. As a result, IT Asset Management is currently inaccessible to customers. Priority: P1 Restoration Activity: Engineering teams are actively working to complete the upgrade process. The final set of database uploads is currently in progress. Once completed, services will be restored, and IT Asset Management will be brought back online. We will continue to provide updates as progress is made.
Components affected
Flexera FlexNet Manager Suite US Business Reporting Flexera FlexNet Manager Suite US Inventory Upload Flexera FlexNet Manager Suite US Beacon Communication Flexera FlexNet Manager Suite US Batch Processing System Flexera FlexNet Manager Suite US Login Page
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 07/30/2025 07:55AM

All upgrade activities have been successfully completed, and all services have been fully restored.

IDENTIFIED 27 days ago - at 07/30/2025 07:16AM

Our teams are actively working to complete the upgrade and restore all services. While progress has been made and some services are now back online, a few are taking longer than expected, resulting in delays. We’ve implemented additional measures to accelerate recovery efforts. Further updates will be shared as they become available.

IDENTIFIED 27 days ago - at 07/30/2025 05:33AM

Incident Description: Our teams have identified issues during the upgrade of Flexera One – IT Asset Management to version 2025R1.1 in the North America Production environment. These issues have necessitated an extension of the planned maintenance window. As a result, IT Asset Management is currently inaccessible to customers.

Priority: P1

Restoration Activity: Engineering teams are actively working to complete the upgrade process. The final set of database uploads is currently in progress. Once completed, services will be restored, and IT Asset Management will be brought back online.

We will continue to provide updates as progress is made.

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