Flexera One - IT Asset Management - NA - Batch Job Processing Delays

Job processing has stabilized and the backlog has cleared. All tasks are completing as expected, and services have returned to normal.

This incident has been resolved.

Processing throughput continues to improve, and backlog levels are steadily decreasing. Batch jobs are catching up, and we will continue to monitor closely until job processing returns to normal.

Incident Description: We are currently addressing an issue impacting batch job processing for IT Asset Management (ITAM) services in the North America region. While the system remains accessible, some customer tasks, including data exports and inventory processing, may experience delays in completion.

Priority: P2

Restoration Activity: Our technical team has identified the issue and applied mitigations to improve processing throughput. Backlog levels are steadily decreasing, and job execution is progressing. We estimate that processing will return to normal within the next few hours. We will continue to monitor the situation closely and provide further updates until the backlog has cleared and services are fully restored.